Within the traditional adversarial model of justice, the victim often serves as the principal prosecution witness and, having served this function, plays no further part in criminal proceedings. In inquisitorial systems, the victim plays a greater role with rights for input into proceedings. ‘Hearing the crime victim?’ explains how much progress has been made in improving the criminal justice response to victims. Victims can now submit victim impact statements, which can be used to guide or inform decision-making throughout the CJS. Additional attention is paid to crime victims and they are offered more services, but are these reforms sufficient? Restorative justice initiatives are also described.